Billing Policy (Education Support).

1. Overview. One of two scenarios determines billing through the Aeras Education Agreement:

  • Scenario 1: The Client requires a preliminary Onboarding engagement before recurring technical support is possible.

  • Scenario 2: The Client does not require a preliminary Onboarding engagement before recurring technical support is possible. (This is determined by whether or not the Client has previously engaged Aeras to configure a management console through a prior Implementation project for device management.)

2. Onboarding, One-Time. (If Applicable) The one-time Aeras-issued invoice for Onboarding will be issued upon mutual completion of documents. The Client shall pay the onboarding charge in full before scheduling the Onboarding Kick-off Call with Aeras Support. The Client will identify preferred Billing Contact(s) who will be granted access to receive notification from the Aeras Billing Portal. Payment may be processed via an Aeras-issued invoice by Credit Card or ACH Transfer.

3. Billing Policy Terms. The monthly, recurring Aeras-issued invoice for Aeras Technical Support will be submitted to the Client under the following terms:

  • Scenario 1: If an Onboarding engagement and corresponding Kick-off Call are required, the monthly, recurring Aeras-issued invoice will be issued at regular monthly intervals 30 days following the Onboarding Kick-off Call. (This shall be the expected billing date for any recurring Aeras Service.)

  • Scenario 2: If an Onboarding engagement and corresponding Kick-off Call are not required, the monthly, recurring Aeras-issued invoice will be issued immediately upon signature. The monthly, recurring Aeras-issued invoice will be issued at regular monthly intervals 30 days following the initial one-time Aeras-issued invoice. (This shall be the expected billing date for any recurring Aeras Service.)

(i) In either scenario, the first monthly, recurring Aeras-issued invoice amount will reflect the quantities and charges on the corresponding, mutually signed Aeras Education Support Statement of Work.

(ii) The Client and Aeras understand that the device quantities will be increased monthly based on the number of active licenses within their respective management consoles.

(iii) License decrease for Aeras technical support (EDU Mac Device Support, EDU iOS Device Support, etc.) may only occur within 45 days of the annual renewal date.

(iv) Signature upon a corresponding Education Support Statement of Work authorizes Aeras to charge a default payment on file for these expenses as approved by the Client.

(v) Additional Devices (Apple iPad, iPhone, or Mac units) added to the management console by the Client during the term shall be billed in whole unit increments.

(vi) Additional Devices (Apple iPad, iPhone, or Mac units) added to the management console by the Client during the term shall have additional per-device costs invoiced to the Client as both Aeras and the Client acknowledge Aeras shall administer these under the initial mutually signed Education Support Statement of Work. Increases shall occur during the next billing month.

(vii) At the time of renewal, Aeras Support and Aeras Billing will review devices (Apple iPad, iPhone, or Mac units) within the management console. At the sole discretion of Aeras at the time of renewal, the monthly billing may be decreased based on the number of devices (Apple iPad, iPhone, or Mac units) enrolled within the management console. Decreases will occur in the next billing month.